The keycard I registered in my Skioo account didn't work at the lift gate. What went wrong?

1. If you weren’t able to go through the resort’s lift gate with your keycard, first verify whether the credit card in your Skioo account is still valid.
2. If you’re using Prepay, make sure that your balance includes the right amount for a ski day in the ski resort of your choice.
3. Make sure that the keycard registered in your Skioo account is valid at the resort of your choice. Note that ski resorts in Europe use either one of the two following lift gate access control systems: Skidata or Axess.
4. Finally, make sure to check out our Partner resorts page, which specifies each resort’s respective access control system (Skidata or Axess).

If you’re still facing access issues, please get in touch with our customer service at support@skioo.com.

NOTE: Skidata keycards are generally incompatible with resorts that operate on the Axess system. Similarly, Axess keycards are generally incompatible with resorts that operate on the Skidata system.

Keycard accessibility issues might therefore arise when a Skidata keycard card is used at Axess-enabled resorts, and vice-versa.