Get started

• I've just created my Skioo account. What's next ?
• What happens if I have a non-Skioo keycard?
• Do I need a keycard to use Skioo? How can I activate my Skioo card?

Skioo keycard

• Can I buy Skioo gift cards?
• How can I activate my Skioo gift card?
• The keycard I registered in my Skioo account didn't work at the lift gate. What went wrong?
• How do I know which system my card uses?
• I lost my keycard. What should I do now?

Account

• Can I add more than one user to my Skioo account?
• Can several users use the same keycard?

Billing

• What payment methods are offered by Skioo
• Can I switch from one payment method to the other?
• If I use the Prepay payment method, for how long will the credit last in my account?
• If I use the Prepay payment method, can I transfer my credit from one ski season to the next one?
• How much do I get charged for using Skioo?
• Will Skioo charge me on an hourly basis?

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Promocode

• How can I activate my promo code?
• My promo code doesn't work. What should I do?

General

• I represent a ski resort looking to partner with Skioo. How can I get in touch with your team?
• In which resorts can I use Skioo?
• My favourite resort is not listed as one of your partner resorts. Why is that?
• Does Skioo offer a loyalty programme?
• Can I use Skioo to go winter-hiking or snowshoeing?