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  • I've just created my Skioo account. What's next ?
  • What happens if I have a non-Skioo keycard?
  • Do I need a keycard to use Skioo? How can I activate my Skioo card?

Skioo keycard

  • Can I buy Skioo gift cards?
  • How can I activate my Skioo gift card?
  • The keycard I registered in my Skioo account didn't work at the lift gate. What went wrong?
  • How do I know which system my card uses?
  • I lost my keycard. What should I do now?

Account

  • Can I add more than one user to my Skioo account?
  • Can several users use the same keycard?

Billing

  • What payment methods are offered by Skioo
  • Can I switch from one payment method to the other?
  • If I use the Prepay payment method, for how long will the credit last in my account?
  • If I use the Prepay payment method, can I transfer my credit from one ski season to the next one?
  • How much do I get charged for using Skioo?
  • Will Skioo charge me on an hourly basis?
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Promocode

  • How can I activate my promo code?
  • My promo code doesn't work. What should I do?

General

  • I represent a ski resort looking to partner with Skioo. How can I get in touch with your team?
  • In which resorts can I use Skioo?
  • My favourite resort is not listed as one of your partner resorts. Why is that?
  • Does Skioo offer a loyalty programme?
  • Can I use Skioo to go winter-hiking or snowshoeing?
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