Raquel Méndez

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  • How much do I get charged for using Skioo?

    Skioo itself is a free solution; there are NO ADDITIONAL FEES or HIDDEN COSTS behind it. Once you’ve skied at one of Skioo’s partner resorts, Skioo will charge you in accordance with the resort’s b...

  • If I use the Prepay payment method, can I transfer my credit from one ski season to the next one?

    When you use the Prepaid payment method, your account balance will be transferred automatically to the next season. REMEMBER! Your credit only lasts for 24 months (730 days). After that, both your ...

  • If I use the Prepay payment method, for how long will the credit last in my account?

    If you select the ‘Prepay’ payment method, the credit in your account will last for 24 months (730 days). If your keycard is not used during a period of 18 months (530 days), Skioo will get in touc...

  • Can I switch from one payment method to the other?

    Yes, you have the flexibility to switch from one payment method to the other at any time. To do so, please follow these steps: In the main menu, on your left, click the Payment button Once in the ...

  • What payment methods are offered by Skioo

    Skioo offers you two payment methods: An Automatic Payment method, your account will be debited automatically as you ski. You won’t need to monitor whether you have any remaining balance in your a...

  • My promo code doesn't work. What should I do?

    If you’re facing issues with the activation of your promo code, don’t hesitate to get in touch with our Support Department. Our friendly Customer Service Representatives will assist you further and...

  • How can I activate my promo code?

    You can add a promo code in the ‘Promotions’ section of your Skioo account. The promo code will then be applied to all users who had already been registered in your account before the promo code wa...

  • Can I use Skioo to go winter-hiking or snowshoeing?

    We advise you not to use Skioo for activities other than skiing or snowboarding at our partner resorts. The simple one-way tickets are not available in our catalogue.

  • Does Skioo offer a loyalty programme?

    There exists a Skioo loyalty programme. Our customer service can provide you with more information and add you to our programme. Please get in touch with us.

  • My favourite resort is not listed as one of your partner resorts. Why is that?

    Although we’re currently in discussion with many resorts across Norway regarding future partnerships, some resorts are not yet compatible with Skioo. Make sure to regularly check out our partner re...