Raquel Méndez

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Votes on activity by Raquel Méndez Recent activity Votes
  • Can I use Skioo to go winter-hiking or snowshoeing?

    We advise you not to use Skioo for activities other than skiing or snowboarding at our partner resorts. The simple one-way tickets are not available in our catalogue.

  • How can I activate my Skioo gift card?

    If you have received a Skioo Gift card, you only need to activate it to enjoy your present! If you already have a Skioo account: You will only need to add the card to your profile. Remember that yo...

  • Can I buy Skioo gift cards?

    You can now order Skioo gift cards on our website; click here to access the gift card order page.  Skioo gift cards are sold and delivered exclusively by Skioo in a special gift package. On the ma...

  • Does Skioo offer a loyalty programme?

    There exists a Skioo loyalty programme. Our customer service can provide you with more information and add you to our programme. Please get in touch with us.

  • My favourite resort is not listed as one of your partner resorts. Why is that?

    Although we’re currently in discussion with many resorts across Norway regarding future partnerships, some resorts are not yet compatible with Skioo. Make sure to regularly check out our partner re...

  • In which resorts can I use Skioo?

    Skioo only works at resorts that are members of our partner network. Note, however, that we’re currently in discussion with many resorts across the world. Make sure to regularly check out our partn...

  • I represent a ski resort looking to partner with Skioo. How can I get in touch with your team?

    We’d love to hear from you! If you represent a ski resort, please get in touch with our team in Lausanne at info@skioo.com.

  • I seem to have been charged the wrong amount. Can you rectify this?

    If you have been charged the wrong amount or have found a mistake in your receipt, please get in touch with one of our friendly Customer Service Representatives at support@skioo.com. Our team will ...

  • I lost my keycard. What should I do now?

    If you lost your keycard, you can immediately block it directly from your Skioo account. To do so, please follow these steps: Enter to your Skioo profile Select the user of your choice Finally, cl...

  • How do I know which system my card uses?

    To verify whether you have an Axess or a Skidata keycard, check its serial number’s format (usually found at the): The serial number of Axess keycards (also called Smart Cards) generally follows th...